FAQ

When will I recieve my order?

 

If you purchased just a ready to ship item it will ship out on our next posting day, this is usually the next day Mon-Fri. If you purchased a made to order item (or a mix of made to order and ready to ship items) this will require that your ordered items be made to the specs you have chosen, on average this takes about 3-4 weeks, but can vary throughout the year and depending on what orders are already in the production queue. Keep an eyeout for an email from us with an accurate time estimate, we usually send these out within a few hours of your purchase but it can take a up to a day. If you don't find this email in your inbox check your junk/spam folder.

 

I can't find a product in my size, material or style that I wanted, can you make it?

 

Shot answer yes! We do often make custom sizes and styles, there are some limits depending on the materials requested as to how small a piece we can make, if you can see the material elsewhere on our site then we can certainly use it to make something for you, if we don't currently have the material you want we can see if we are to source it for you. We are more than happy to try and accommodate your requests, please get in touch with us via the contact us page above.

 

Do you ship world wide?

 

Yes, we regularly ship orders all over the world. If you want a shipping estimate add the items to your cart and if you scroll down you'll find a shipping price estimator just enter your country and hit update.

 

There is a problem with my order, it arrived broken/damaged, or something is missing?

 

If you have a issue with your order please get in touch with us as soon as you recieve it. Make sure to keep all packaging as this maybe needed for a claim.

 

I selected the wrong size when I placed the order, or want to change something?

 

If you notice you have selected the wrong size or other specification for your order please get in touch asap, or if you realised you need to change a measurement on your order. As long as the order hasn't gone into production we can make changes to it, please get in touch with us to discuss it.

 

Can I return my order?

 

Please see our terms & conditions for more information.