Shipping & Returns

Shipping

I can ship orders all over the world, many places offer both un-tracked and tracked shipping options. The website is setup to calculate the shipping costs/options for each country if you want to get an idea of what it will cost to ship an item to you add it to your cart, then on the cart page scroll down for the shipping estimator select your country and hit update to see the options available and the cost below. You can later pick the one you want during checkout.


If you make a purchase from the ready to ship section of the website and only contains ready to ship items, then your order will go out on the next posting day, currently I go to the post office 6 days a week so it will likely be sent out very soon after ordering. If you order contains a mixture of ready to ship items and made to order pieces then your order will ship together once the made to order pieces have been made and everything is ready to ship out to you.


My aim is to get your order made and shipped out within 3-4 weeks from the date you place the order with me, sooner if I can. But this is not always possible and depends on the number and type of orders in my current production queue, I will email you once your order has been received to let you know how long the wait is likely to be.


Returns and refunds are pretty much covered in the bottom 2 paragraphs of the conditions of use page, if your item hasn't gone into production or shipped then I can process a refund. Returns on items of body jewellery are against UK health and safety laws as well as the distance selling regs, in regard to the reselling of these items and the associated health risk. If there is a problem i.e. it arrived damaged or broken, please contact me as soon as you receive the item, you will likely have to return the item and the original packaging to me (so please keep them save) so that I can forward both on to Royal mail to make a claim for the loss, this is the only exception for returns.